Technical Support Officer

Westpac is seeking a Technical Support Officer based in Port Moresby to provide timely and effective technical IT support covering IT infrastructure, data communications, networks, and data centre management. The role acts as an escalation point and intermediary between end-users and the Technology team to ensure business operational effectiveness.

What you will do

• Provide specialised second and third-level support and technical assistance and monitor issue resolution to ensure timely delivery
• Perform first and second level problem diagnoses, correction, and support, escalating unresolved issues appropriately
• Undertake problem determination and root cause analysis to ensure permanent corrective actions are implemented
• Ensure LAN, WAN, and VPN connectivity and integrity is maintained at all times
• Install, configure, and maintain infrastructure systems, patches, and upgrades
• Evaluate and assist in the design and implementation of infrastructure solutions and support

What they ask for

Education: Degree or higher · Experience: 2+ years

• Tertiary level qualifications in IT, Computer Science or relevant industry recognised certification
• At least 2 years’ experience in a similar IT Support role
• Proven skills and experience with Infrastructure Management, Data Centres and Communications & Networks
• Technical skills in system design, system installation/decommissioning, solutions architecture and emerging technology monitoring
• Be proactive, adaptable and able to work under pressure
• Proven problem solving ability and interpersonal skills

How to apply